KENYA GENERAL INFORMATION

Top Africa Safaris ltd is a tour operator company who's PRIME AIM is to offer tour operator services in the whole of East Africa by taking you to the region's prolific wildlife ensuring that they live the way the nature indented. We arrange safaris for people with a passion for wildlife, cultural heritage, adventure and exploration. Walking with camels, tracking with tribes, photographing Mountain Gorillas, climbing Africa's highest mountains moving with the migration in a private tented game camps and game lodges, honeymoon or romantic safaris, self drive safaris, historical safaris, rail transport safaris, golf holiday safaris, photographic specialised safaris, bird watching safaris, camping safaris, walking safaris, desert safaris, cruise and scuba dives safaris, water rafting safaris, biking safaris and horse riding safaris, if these are your dreams we can turn them into reality 100%.

The information contained in Top Africa Safaris website and any other material like our booklets is for the purpose of communicating prices and availability, it should therefore not be regarded as an offer in any case, purely as an invitation to treat. The prices shown on this website are valid at the time of input, however we reserve the right to change our prices or other details at any time and without any notice. However, once a holiday has been paid for we will guarantee the price, unless it is subsequently affected by Government action or other influences beyond the control of Top Africa Safaris. Prices may go up or down. Our sales consultants will confirm the correct price or advise of any amendments before the booking is confirmed.

Whilst we constantly strive to achieve the highest standard of accuracy - we cannot be held responsible for any of the content contained within this website. We do strongly advise you to check all details relating to your holiday accommodation or safari arrangements at the time of booking.

  KENYA FAST FACTS

FULL NAME :         Republic of Kenya (formerly British East Africa)

CAPITAL :             Nairobi

INDEPENDENCE :  12 December 1963

TIME :                 GMT +3 hours

POPULATION :      28,808,658 (estimated July 1999)

AREA :                582,650 km2 (569,25 km2 land; 13,400 km2 water)

CURRENCY :         Kenyan Shilling (KSh)

PRESIDENT :         Mwai Kibaki

PUBLIC HOLIDAYS

New Year's Day 1 January
Good Friday (varies)
Easter Monday (varies)
Labour Day 1 May
Madaraka Day 1 June
Moi Day 10 October
Kenyatta Day 20 October
Independence Day 12 December
Christmas Day 25 December
Boxing Day 26 December

  LANGUAGE AND CULTURE OF KENYA

LANGUAGE

The national language is Swahili (Kiswahili) although English is spoken throughout. Kenyans involved in the tourist trade speak English; however it is good to have a working knowledge of Swahili. In total there are 42 ethnic languages in Kenya .

USEFUL KISWAHILI PHRASES

Welcome

Karibu

Goodbye

Kwaheri

Thank you

Asante

You're welcome

Karibu

Yes

Ndiyo

No

Hapana

How are you?

Habari?

I'm fine, thanks?

Nzuri

Is this the way to . . .?

Hii njia ya . . .?


CULTURE

There are more than 70 tribal groups among the Africans in Kenya . Differences between many of them are blurred - western cultural values are becoming more deep-seated and traditional values are disintegrating. There are many other tribes in Kenya ; these include Kikuyu, Luhia, Luo and Kikamba as well as a plethora of minor tribal tongues

TRAVEL

BORDER POSTS

The major crossing point between Kenya and Tanzania is at Namanga, which is open 24 hours a day. Other crossings include Lunga Lunga and Taveta. The Ethiopian border post of Moyale is becoming increasingly dangerous because of civil fighting.The border was closed for a while but has now reopened. For those with four-wheel drive vehicles, a more adventurous route to the west near Lake Turkana is quite popular. Ask the locals for advice before trying this route. There is no border post on either side of the border crossing so you'll have to get your visa stamped in Nairobi . Malaba and Busimia are the main Ugandan border posts. At present there are no overland crossings with Somalia and Sudan as it is not safe to cross unless part of a refugee convoy.

RAIL AND BUS

Rail is a safe, reliable form of public transport. Passenger services run from Mombasa to Malaba via Voi, Nairobi , Nakuru and Eldoret. It is essential to book tickets two to three days in advance. Kenya has a good network of buses, as well as matatus (minibuses) and share-taxis, but none are very safe as drivers tend to overload and speed, and horrific accidents are reported regularly. Where possible, rail travel should be the chosen means of transport. Private 18-seater buses offer shuttle services connecting Nairobi and Mombasa with Arusha and Moshi in Tanzania , which are more expensive, but more comfortable and safer.

AIRPORTS

Kenya has two main points of entry by air, Jomo Kenyatta Airport , in Nairobi and Moi International Airport in Mombasa Domestic and international air services operate between these major airports:
Jomo Kenyatta International, Nairobi (NBO) and Moi International, Mombasa (MBA)

NOTE: that departure tax (US$ 20) is paid when you leave. For local flights this is KSh100 and US$20 for international flights (not payable in KSh). A number of airlines operate between Nairobi , Mombasa , Kisumu, Nanyuki, Malindi, Lamu and the national parks/reserves of Amboseli, Masai Mara and Samburu.

ROADS

There are 63,800 km of highways in Kenya , 8,863 km of which are paved. Roads are generally in good condition, but have deteriorated and some stretches are very unsafe. The A104 running from Mombasa to Malaba via Nairobi is a heavy truck route. High speed and unpredictable local driving habits are daily hazards on Kenyan roads. Roads in the north and north-east are predominantly dirt roads and in the rainy season are only navigable by four-wheel drive vehicles. Your national driving license is accepted, with an English translation if necessary. Driving is on the left side of the road. As fuel shortages can occur, it is best to fill your tanks before leaving a major town.

 CUSTOMS.

 

Any reasonable volume of personal belongings can be imported together with cameras and any amount of film. Visitors are restricted to duty free items of 200 cigarettes and one litter bottle of spirit.

PASSPORTS AND VISAS

ENTRY REQUIREMENTS
(As at January 2005)

IMPORTANT NOTE:
This is a guide only – please check with your nearest Kenyan Consulate for up to date information.

All visitors are required to carry a passport that is valid for six months beyond the intended length of stay. There should be sufficient blank pages for entry stamps upon arrival. It is the responsibility to be in possession of a valid passport and visa. We will not be held responsible for loss, delay or any inconvenience that may occur as a result of the passport or Visa not being produced for any travel

It is advisable that you consult your local High Commission regarding visa requirements. Nationals of the following countries do require visas for a tourist stay of 30 days:

South Africa, Austria, Switzerland, Belgium, Canada, Denmark, Finland, France, Netherlands, Luxembourg, Norway, Germany, Spain, Italy, Japan, Australia, Republic of Ireland, New Zealand, United States and United Kingdom.

Nationals of some countries may obtain visas upon arrival. Check with the Kenyan Consulate beforehand. Those wishing to enter Kenya on business or for longer than 30 days should obtain a visa from their nearest Kenyan Consulate.

REQUIREMENTS FOR THIS ARE

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Visa application form,

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Business letter (for business visa),

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One passport photograph,

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Proof of sufficient funds and onward travel / return ticket.

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Proof of ability to return to country of residence.

Tourist visas cost about US$50 and are valid for 30 days.

  ACCOMMODATION

Accommodation is based on two persons sharing a twin room/tent. Where applicable rooms with private baths are provided while on safari. Single rooms are available at an additional cost but cannot be guaranteed since they are scare even if paid for. Where this occurs an appropriate refund will be made direct to the client. Hotels, lodges and Camps where named, are as an indication of category and rooms may be reserved at a similar hotel, lodge and camps. Most safari lodges vary in size and style, and are built to blend in with the local environment. Accommodation tends to be of rondavel or banda type, with a lounge, central dining and bar in single unit hotels. Do not be misled by the term “tented accommodation” – these tends to be luxurious insect-proof tents and are usually permanently pitched on concrete bases, often including en suite bathrooms with flush toilets. These are very popular and give the visitor the true experience of being close to nature without the inconvenience and discomfort that can be associated with camping in the open. In the towns, cheaper hotels are definitely avoidable. Prices for higher range hotels vary according to season. Note that although prices may be quoted in US$, payment in local currency is the accepted norm. Campsites in national parks and game reserves tend to be very basic, with running water, but only pit toilets. It is strongly recommended that you reserve all your accommodation as far in advance as possible as availability is often at a premium, especially in peak season

  HEALTH REQUIREMENTS

Everyone entering Kenya must be in possession of a valid International Certificate of Vaccination against yellow fever. It is imperative that you obtain malaria prophylactics before entering Kenya . When purchasing these, please tell your doctor or pharmacist that you intend visiting Kenya . It is important to note that the Kenyan authorities have banned the use of chloroquine combinations as prophylaxis, and instead recommend the use of either mefloquine (Lariam/Mefliam) or doxycycline. Start your course at least one week before entering Kenya and continue taking the pills for six weeks after leaving the country. If you suffer from side effects, try taking your malaria prophylactics at night, after dinner. Precautionary measures that you can take to prevent contact with mosquitoes are: sleeping under a bed net or in room/tent with mosquito proofing (remember to keep the flaps zipped at all times), spraying your accommodation with insecticide, making use of a mosquito repelling lotion or stick and wearing long sleeve clothes, trousers and socks when outside at night. Immunisation against typhoid, tetanus, tuberculosis, polio, & meningococcal meningitis are recommended.

MALARIA                              
If you're travelling to a malaria area, you'll need to take the following precautions:
Apply insect repellent to exposed skin - recommended repellents contain 20%-35% DEET, and there are a number of brands on the market.
Wear long-sleeved clothing and long pants if you're outdoors at night.
Use a mosquito net if your tent or room isn't screened or air-conditioned; and spray insecticide or burn a mosquito coil before going to bed.
Take the malaria tablets recommended for the region you're travelling to, and keep taking them until the course is complete.
British Airways Travel Clinics provide a comprehensive malaria avoidance programme. You can also visit www.malaria.org.za .
If you come down with flu-like symptoms either during, or within four to six weeks after, your visit to a malaria area, seek a doctor's advice immediately.

HEALTH PRECAUTIONS                                 
Besides malaria, there are other insect-borne diseases such as dengue and sleeping sickness. However, these are less common and using the same precautions as you would against mosquito bites, namely long-sleeved clothes and trousers, repellents and mosquito nets, will help prevent them.

In countries where drinking water isn't properly regulated, stick to bottled or boiled water and avoid tap water, water fountains and ice cubes. Ask your travel consultant about the safety of drinking water in the areas you'll be visiting.
Use common sense when it comes to food and beverages. If you're unsure of their origin, don't touch them.
If you're walking, it's best to wear shoes at all times.

AIDS is rife throughout Africa , so if you're planning to have intimate contact with the locals always use condoms to reduce the risk of HIV and other sexually transmitted diseases.
Avoid handling strange animals, especially monkeys, dogs and cats.
Avoid swimming in stagnant water.

The Centre for Disease Control (CDC) recommends the following vaccines. See your doctor at least 4-6 weeks before your trip to allow time for them to take effect:
Hepatitis A or immune globulin (IG)
Hepatitis B if you might be exposed to blood (for example, health-care workers), have sexual contact with the local population, stay longer than 6 months, or be exposed through medical treatment
Rabies, if you come into direct contact with wild or domestic animals
Typhoid, particularly if you are visiting developing countries
Booster doses for tetanus-diphtheria, measles and a one-time dose of polio vaccine for adults, as neededA yellow fever vaccination certificate may be required for entry into certain African countries, particularly if you are coming from a country in tropical South America or elsewhere in Sub-Saharan Africa. However, there is no risk for of yellow fever in Southern Africa.

MEDICAL SERVICES

Medical services in Kenya are good in urban areas and in the vicinity of game parks and beaches, but are limited elsewhere. Doctors and hospitals often require immediate cash payment, but usually accept major credit cards. It is advisable to secure medical cover on your medical insurance before arriving in the country. Note that major hotels have contracts with physicians and dentists. Visitors are however advised to bring along supplies of specialised medication they may require. Otherwise, medicine may be purchased at pharmacies and emergency pharmacies are open all night.

AFRICA AIR RESCUE ( AAR ) ACTION TOURIST COVER.
The company provides rescue and evacuation by air and road within EAST AFRICA ONLY. The rescue and evacuation by air and road is at the time of safari only and for only those clients who have bought and PAID in full any trip worth US$ 150.00 or more. The cover does not include in HOSPITAL BILLS, OVERSEAS COVER and it is ONLY applicable when the clients are on a safari with TOP AFRICA SAFARIS. No any other time is the cover applicable WHATSOEVER. The cover is ONLY for RESIDENTS and NON-RESIDENTS.

SAFETY

Travel in Kenya is generally entirely safe; however, there are the occasional regional ethnic skirmishes. You are advised to remain informed as to the situation in areas to which you plan to travel, particularly remote parts and borders. Ugandan, Somalian and Sudanese bandits rove their borders with Kenya . Violent cross-border attacks and cattle raids occur, so it is best to avoid the border regions. Border crossings into Somalia and Sudan are strongly discouraged. Petty crime and theft occurs in some of the urban areas, so be vigilant and keep valuables concealed. Security within the parks is quite good, but never leave possessions unattended. It is always better to travel in a large group.

GENERAL SAFETY TIPS                           
If you're on a guided tour, your chances of encountering problems are minimal - tour operators make it their business to know the areas they travel to so you are never at any undue risk.

If you're travelling alone, keep up-to-date with local news so you know about potential "hot spots". www.africanews.org carries top stories from most of Africa 's local newspapers, and is updated daily.

Get a local perspective - ask someone where you're staying to give you a run-down on any unsafe areas, and codes of dress and behaviour.

As with anywhere in the world, when you're in a city err on the side of caution. Don't openly carry valuables. If you must carry your passport and money, keep them in a buttoned-down pocket or well-concealed on your person.

Driving in Africa can often be a pretty adventurous undertaking. In many countries, and particularly in rural areas, roads are often poorly maintained and it's not unusual to come across large domestic animals such as sheep and cattle. The best advice: stay alert, use your seatbelts and avoid travelling at night.

Avoid deserted areas, particularly at night. If you're in a car, try and park in well-lit populated areas; always keep it locked - even when you're in it; and don't leave valuables where they can be seen.

If you're thinking of hitchhiking, you'll need to understand the high risks involved. It is often exciting, always potentially dangerous - particularly in around urban centres or after dark - and isn't advised if safety is a priority.

The best advice for security when you travel: simply stay aware of what's going on around you. If you do this, you have a good chance of enjoying a problem-free holiday.

SAFETY ON SAFARI        
All reserves have a set of rules that you need to follow to ensure your safety. Many of the animals you'll come across, particularly lion, hippo, elephant and buffalo, are dangerous. Stay in your car and keep a reasonable distance - especially with elephant - in case you need to beat a hasty retreat!

Africa has its fair share of poisonous snakes - though they are rarely encountered and, when they are, will more often than not try to get away as quickly as possible. However, if you plan on doing any walking, take along boots, socks and long trousers as a precautionary measure (which also helps with ticks) - and always look where you're going. Avoid swimming in rivers that have hippos and crocodiles.                             

NOTE: 
In keeping with international tourist standard centres visitors are advised not to leave any valuables in their hotels room when they go out but to make sure they use the safe deposit boxes, which are available in most of hotels and lodges.

 

WATER

While water in major towns is chlorinated and relatively safe to drink, there are frequent breakdowns and this can lead to mild to serious abdominal upsets for first time African travellers. Rather stick to sealed bottled water, which is available from most hotels and lodges, and which is highly advised for the first few weeks of your stay. Do not use ice cubes or eat rare meat, raw seafood or dairy products. Avoid roadside stands and street vendors and only eat well-cooked foods while they are still hot and fruits that can be peeled without contamination.

WEATHER

Because the weather in Africa is often upredictable - the rains can sometimes be heavy one season, sometimes they can fail altogether - this information is a rough guideline only

SEASONS AND CLIMATE
Summer from December to March and winter from July to September, with long rains from March to May and short rains between November and December.

Kenya is divided by the equator and enjoys a tropical climate. It is hot and humid at the coast, temperate inland and very dry in the north and north-eastern parts of the country. The hottest time is in February and March and the coldest in July and August.

THE AVERAGE ANNUAL TEMPERATURES IN THE MAIN AREAS ARE

Mombasa (along the coasta strip)

Max 30ºC, Min 22ºC

Nairobi :

Max 25ºC, Min 13ºC

North Plainlands :

Max 34ºC, Min 23ºC

The long rains occur from April to June and short rains from October to December. Rainfall is sometimes heavy and tends to fall in the afternoon and evenings.

WHAT TO PACK

Generally, casual comfortable clothing is suitable throughout the year. The most practical items to pack for safari are:

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Khaki, green, beige and neutral colours

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Blouses and shirts with long sleeves (even in summer, they will protect you from the sun and from mosquitoes)

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T shirts

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Shorts or a light skirt

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Jeans or safari trousers for evenings and cooler days

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Some hotels and country clubs require gentlemen to wear a jacket and tie and women to be suitably attired for dinner

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A jacket and sweater are recommended for early morning and evening game drives

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Swimwear and beach apparel

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Comfortable walking shoes

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Sun block, sunglasses, hat, insect repellent, moisturiser and lip salve are all essentials

Good quality, locally made clothing and shoes for safaris are available in Nairobi and Mombasa shops at reasonable prices.

If you are travelling with an organised safari, it is important to check what your weight limit is. Generally you will need to restrict your luggage to 10-12 kg (packed in a soft bag) plus a reasonable amount of camera equipment.


Prescription medications: make sure you have enough to last during your trip, as well as a copy of the prescription(s)

Over-the-counter anti-diarrhoea medicine (just in case!) if you think you'll have trouble finding a pharmacy on your trip

Visa or MasterCard credit card and/or travellers cheques - Diners and American Express are not always accepted. Keep travel documents in a safe place - many airlines no longer resubmit lost tickets and require a police affidavit if you want to avoid paying the full fare for their replacement.

  WHEN TO EXPLORE

Kenya is a year round destination with excellent game viewing. One of Kenya 's greatest attractions is the annual wildebeest migration between Serengeti National Park in Tanzania and Masai Mara National Reserve in Kenya . This takes place between July and October. Traditional peak season is January to March as this is when the weather is hot and dry and most comfortable for travelling. This is a good time for bird viewing on the Rift Valley lakes. Game viewing at perennial water holes is also good at this time. April – June and October – December are less popular times for visiting Kenya as these are the rainy seasons and flooding often occurs. However, it is usually possible to get around easily during these times and the rains do not hinder visibility at all.

  PHOTOGRAPHY.

  Films are available at most game lodges in the country including the remote areas but stocks are usually small and of   the common sizes brands. You are advised therefore to purchase enough films from your nearby centre before you   start the tour. Cities of Nairobi and Mombasa have supplies of the normal types of films. Visitors are kindly advised   that it is an offence to photograph Kenya 's head of state, military installations, policemen in uniforms extra as a   general rule elsewhere, visitors are strongly advised to seek permission before taking anyone's photograph.

  PHOTOGRAPHY ON TOUR

  Top Africa Safaris reserves the right to take photographs during the operation of any tour or part thereof, and to use   resulting photographs for promotional purposes. By booking a reservation with Top Africa Safaris, tour members agree   to allow their image to be used in such photographs; tour members who prefer that their image not to be used are   asked to identify themselves to their tour escort at the commencement of their tour.  

  TESTIMONIES

  Top Africa Safaris reserves the right to print in its promotional material any good experience that client (s) has expressed either by noting in visitors book or by e-mailing to register appreciation after super service. By expressing   satisfaction to Top Africa Safaris, the client (s) agree to allow their testimony to be used in marketing and promotional   material and may be asked by other prospect client (s) of Top Africa Safaris to share with them direct their experience   with Top Africa Safaris since their contact will be displayed in the said marketing material, clients are requested to do   the needful ALL TIME in this regard. Clients who prefer their testimonies not to be used are free to do so by identifying  themselves. 

  CURRENCY

The unit of currency is the Kenya Shilling (KSh), which is divided into 100 cents. Notes are in KSh1000, 500, 200, 100, 50, 20 and 10. Coins are KSH1, and 50, 10 and 5 cents.

  BASIC COSTS

EXCHANGE RATE

The exchange rate is in your favour. Generally, you will find that fine cuisine, wine and entertainment cost a fraction of the tariff charged by equivalent establishments elsewhere in the world. The price of a beer starts at KSh35. A traditional meal will cost about KSh150, while you can expect to pay about KSh500-1000 for a more classy meal. Petrol costs about KSh35 per litre. A roll of 36-exposure print film will cost about KSh200.

 

BANKS

Banking hours: Mon – Fri 09:00 – 14:00
First Sat of each month 09:00 – 11:00

National and international banks have branches in Mombasa , Nairobi , Kisumu, Thika, Eldoret, Kericho and Nyeri and in most other major towns. Banks in Mombasa and the coastal areas open and close half an hour earlier. Banks and bureaux de change at international airports are open 24 hours a day

 

CREDIT CARDS

All major credit cards widely accepted are MasterCard, Euro card, Visa and Japan Card Beauro.

TIPPING

This is not required but, unlike in some other African countries, is not forbidden either. Most hotels include a 10% service charge on the bill. If the service charge has not been included a KSh100 tip is usual, although the amount is entirely at the visitor's discretion. Bear in mind that salaries in East Africa tend to be very low, and that people working in service industries rely on tips to supplement their wages. On safari you should tip your driver, cook and guide. These people do not earn very much so you should tip as much as you feel you can, about KSh 200 per employee per day is about right, but of course this depends on you and how happy you were with your service.

  SOUVENIRS

As in most African countries, there is a huge range of cheap souvenirs to be purchased along the roadside. These are handmade, but mass produced so always check the quality before buying. Materials include ebony, soapstone and ivory. Note that it is illegal to export products that contain any elements of elephant, rhino or sea turtle. Tribal souvenirs are available, including Maasai beaded jewellery, chondas (woven sisal baskets) and natural or decorated calabashes (dried gourds). Bright sarongs (kangas or kikois) make good wearable souvenirs. If you are after quality artwork, it is probably wisest to look in galleries and shops that deal in it, rather than buying on the black market.

ELECTRICITY

Voltage in Kenya is 220 to 240AC. An adaptor will be necessary which operate on 110 to 12-AC

RESERVATION AND PAYMENT

You will be invoiced upon making a reservation and then payment becomes due. Your tour will be confirmed ONLY on reception of a deposit of a minimum of 30% per person of the total tour costs and which is non-refundable. The balance not later than the 12.00 hours ( noon ) of 60 days before the tour begins. If your reservation is made within 60 days of departure, the entire cost of the trip must be paid at the time of confirmation. The transfer bank details shall be given out promptly after making the reservation and payment becoming due. All abroad bank charges incurred in sending the payment to Top Africa Safaris account is entirely the responsibility of the clients. Notwithstanding any prior confirmation arrangements, the right is reserved not to execute tours if payment has not been received in accordance with the foregoing.  

SUPPLIMENT

Christmas and Easter supplements are charged on Christmas eve, Christmas day, boxing day, New years eve, Easter Monday, Good Friday and Saturday.

ABROAD PAYMENT RECEIPT RECEPTION

Receipt acts as a universal and of paramount evidence of any business transaction and for ASSURANCE to our clients reception of exact services as stipulated in our current web site and booklets you will be issued a receipt upon reception of your payment in each of the stages by means of either e-mail attachment after the receipt is prepared and scanned or can be send to you as a hard copy through your postal address. You are therefore required to advise in which of the two methods would be suitable for you to receive your receipt promptly at the time of the safari payment. It is the duty of the client to keep all the receipts safely until the time of departure of the safari and should produce them at the time of departure or at any other time of the entire safari. Notwithstanding any prior confirmation arrangements, the right is reserved not to execute tours if the receipts are not produced when requested for in accordance with the foregoing.

RATES

The rates include all expenses in connection with vehicle and driver for the itinerary as set out. Hotel accommodation with full board table d'hote meals whilst on safari unless otherwise stated. Air cost for charter flights indicated are included in the costs. In the event of the change of value of the Kenya shilling by more than 5% (five percent) by way of devaluation or a currency fluctuation the company may at its discretion increase the specified rates proportionally by the amount of such devaluation and with effect from the date of devaluation. All government hotel taxes, hotel services charges, game and bird walks as applicable to the itinerary are inclusive. All entry fees except where these are specifically quoted separately in the price list are included. Not included are any departure taxes, visas, gratuities, (other than service charges) beverages, laundry and other such things of personal expenses.

PAYMENT

We believe that since we are dealing with clients from every corner of the globe we should provide different methods of payment to cater up for the payment needs for all. With that connection please select the best method that you would like to use while sending the money into our company.

E-GOLD

For e-gold users we are one of the few of the East Africa tour operator companies which accept payment through e-gold system and we request you to make payment through our e-gold number as displayed in our web site.

E-BULLIAN

For e-bullian users we are one of the few of the East Africa tour operator companies which accept payment through e-bullian system and we request you to make payment through our e-bullian number as displayed in our web site.

CREDIT CARD PAYMENT.

Payment can be done in major credit cards namely visa card, MasterCard , Japan card Bureau (JCB). For those who wish to pay by credit card are advised to fill the provided card payment form as displayed.

SWIFT TRANSFER PAYMENT

Those who wishe to pay by means of swift transfer the bank account details will be give once the request is received.  

TRANSFER CHARGES

In all case we are not reliable for any bank charges imposed by the either banks.

TRANSPORTATION

Transportation in all our vehicles will be provided according to the route and number of clients. The right is reserved to employ the services of sub contractors. Always an English driver guides is guaranteed while other language speaking guide or driver guide could be provided on request. In the event of a fully professional courier required an extra charge would be applicable. It is your responsibility to be in possession of a valid passport and visa. Once we will not be held responsible for loss, delay or any inconvenience that may occur as a result of the passport or Visa not being produced for any travel.

ALTERATIONS TOURS

The company reserves the right to alter the arrangements of the route or cancel the operation of a scheduled tour should conditions necessitate. It also reserves the right to decline to accept or retain any person as a member of any tour at any time and to pass on to tour members any expenditures or losses caused by delays or events beyond its control, in the event an equitable amount will be refunded. In this case Top Africa Safaris reserves the right to decide the equitable amount for the refund.

CLAIMS AND REFUNDS

Except for verifiable extenuating circumstances, refunds are not made for any missed tour services. For verifiable claims to be considered, they must be received in writing within 15 days of the termination of the tour and be accompanied by supporting documentation and/or a statement from the Tour Operating Company verifying the claim. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Top Africa Safaris will not accept any liability for any claims that are not received within 15 days of the termination of your tour. In the event where Top Africa Safaris was involved direct, it should be reported to the local representative with 48 hours after the tour and everything would be done to resolve satisfactory.  

AGENT'S RESPONSIBILITY

The agent's liability for its own negligence shall be limited to the tour price and the agent shall not in any event be liable for consequential indirect losses. The tour member accepts and consents to ALL risks involved with the tour.

CANCELLATION

In the event of cancellation a notice of which must be given in writing. Apart from the deposit a refund shall be done minus the charges for the reservations that have been processed, cancellation fees imposed by hotels, lodges, camps, transporters and any other relevant expenses. Therefore any booking cancelled or reduced in number within 60 and 30 days from the noon (12.00 hours) of the date of commencement of the tour, a cancellation fee of 50%  of the total land arrangements will be charged and a charge of 100%  if the cancellation is made or reduced in number within 30 and 0 (zero) days from the noon (12.00) of the date of tour commencement.

LIABILITY

A. The company is insured against legal liabilities arising from any injuries which might be received by passangers whilst in it vehicles.

B. The company and its agents act only as agents of the passengers in all matters relating to hotel, lodge, camps accommodation, tours, transport extra and shall not be liable for injury, delay, loss or damage arising from any clause and in any manner, however except when the passenger is being carried in transport owned by the company.

C. The company's liability to passengers carried in its own vehicle is governed by the a appropriate laws of the country in which the tour takes place and no any other country and all claims are subject to the jurisdiction of the courts of the country in which the action arises. However, the company accepts no responsibility for any person's illness, injury, loss or damages from any cause whatsoever.

D. The company reserves the right to employ sub contractors for all or part from the services agreed to be supplied. Whilst every care is taken, the company shall not be held responsible for loss or damage to baggage. It is therefore advisable to effect a separate baggage insurance. All expeditions involve an element of personal risk and at times can be of a hazardous nature. Expedition members must accept this risk. We are not liable for any loss, damage, injury, expensive delay, or inconvenience caused to you or to your baggage as a result, whether directly or indirectly, or any matter of whatever nature, which is outside our control. All participants are advised to take an insurance policy to cover personal accident, medical expenses and all belongings. 

E. (i) In the event that any claim is made against the Travel Agent or Tour Operator in respect of any loss or damage occasioned by the breach of contract, negligence or other fault of the company, the company shall be liable to indemnity the Travel Agent or the Tour Operator (as the case may be) in the Court of the of the country in which the action arises and under the law of the same country if the Travel Agent or the Tour Operator (as the case may be) has submitted to the jurisdiction of the said Court.

(ii) In respect of any such claim as mentioned in sub clause (i) of this clause the company shall be under no liability whatsoever or however arising other than the liability expressly assumed in this clause.

(ii) For the purpose of this clause, the company shall be deemed to include its servants and agents and shall be deemed to contract on its own behalf each such servant and agent.

RISK AND INSURANCE

The hazards of travelling as any country may inevitably give rise to some risks and dangers including, inter alia, those inherent in travel be boat, train road vehicle aircraft or other means, the forces of nature, and accident or other means of rapid evacuation or medical facilities. In certain cases these risks and dangers may lead to death, injury, delay, loss damage or change of itinerary. Top Africa Safaris does not undertake to provide medical care, except the emergency evacuation by air and road within EAST AFRICA ONLY. The rescue and evacuation by air and road is at the time of safari only and for only those clients who have bought and PAID in full any trip worth US$ 150.00 or more. The cover does not include in HOSPITAL BILLS, OVERSEAS COVER and it is ONLY applicable when the clients are on a safari with TOP AFRICA SAFARIS. No any other time is the cover applicable WHATSOEVER. The cover is ONLY for RESIDENTS and NON-RESIDENTS. Clients are therefore STRONGLY advised to take out their OWN ADEQUATE insurance against such risks.

 
       
 
 
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